Our general conditions of sale

These general conditions of sale apply to any purchase of a stay, Inax Aventure service or a sports activity by a consumer, offered in particular on the website http://www.heliski-chamonix.com, from SAS INAX AVENTURE – whose registered office is 22 Rue de Lachat 74000 ANNECY.

For all questions relating to reservations or purchases made, the company can be reached at the email address:guidesheliskichamonix@gmail.com and by phone at +33 6 66 98 63 39.

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Any reservation or purchase of stays implies acceptance by the customer of the T&Cs, of which the latter acknowledges having had prior knowledge (these being available for consultation on the website), which T&Cs prevail over all other provisions.

The Customer declares to have been made the recipient of all pre-contractual information, in accordance with the provisions of the aforementioned codes and to commit, by his order, in full knowledge of the facts.

 

Article 1 – Description of the services

 

The company markets stays, services and sporting activities to customers taking place in the mountains, in the Alps, in France and abroad. These stays are oriented towards sport in the mountains (with supervision by a qualified professional) and in some cases provide for transport and accommodation.

The various stays and services marketed by the Company are listed below:

Unusual dinner on the cliff or not – Night on a portaledge on the cliff – Unusual night – Ski stays – Heliskiing – Off-piste skiing – Ski touring – Canyoning – Via ferrata – Sports events – Adventure stay – Travel

Transport is provided either by duly authorized external service providers (taxi, carrier, public transport, etc.) or by the customer himself.

The accommodation depends on the type of stay. It ranges from hotel accommodation (half board or night with breakfast depending on needs) to the use of a campsite, including overnight stays in a refuge (half board or B&B), or in the open air.

The customer's attention is drawn to the very sporty or even risky nature of some of the activities offered as part of the stays.

In this respect, it is specified that each Stay is attached to a technical sheet containing information specific to the stay and the sporting activity, which can be consulted on the Site and sent by email. Information relating to transport (types, characteristics, categories as well as places and dates of departure and return) and accommodation (location, type, classification / classification and characteristics) are indicated therein.

By concluding the contract by the customer, the customer declares to have taken note of the risks inherent in the activities offered in the Stay and to accept the aforementioned risks.

 

Article 2 – Contracting process

 

2.1. Information

The customer consults the information relating to the stay concerned on the technical sheet and in these GCS on the site and sent by email, relating in particular to the destination, transport, accommodation, catering, itinerary of the stay, formalities administrative and health services, the activities, the number of participants required, the cancellation conditions, specific where applicable, the price, the terms of payment and, where applicable, specific price revisions where applicable, the right to subscribe to 'an insurance.

 

2.2. Contract

For each Stay, the contract consists of the registration form, the technical sheet of the stay and these T&Cs.

 

Article 3 – Price – Payment of the price – Review of the Price

 

3.1. The price (in Euro) of the stay is indicated in the technical sheet of the stay or activity, on the site. It is expressly indicated the services and benefits included and excluded from the price. In principle, all items of expenditure not expressly indicated as included in the price are excluded.

Unless otherwise specified in the aforementioned document, drinks and personal equipment necessary for carrying out the activities are never included in the price.

 

Article 4 – Cancellation – Modification of the stay

 

4.1. By the Society

 

4.1.1. Cancellation (with the exception of gift vouchers which are non-refundable and not

renewable)

Any cancellation, whatever the reason, will be notified by the company to the customer by email or telephone.

In the event of cancellation of the stay by the company:

 

– In case of bad weather or bad weather conditions. Only the "Inax Aventure - Heliski Chamonix" professional is able to judge whether or not there is a need for a cancellation due to bad weather conditions.

 

– based on the insufficient number of participants, this number being indicated on the technical sheet. It is specified that this case of cancellation may occur within 15 days prior to the start of the stay.

 

– based on an event of force majeure or any other reason.

 

The Company will postpone the stay and agree a date with the client. If the customer does not wish to postpone the stay, the company will reimburse 95% of the sums paid by the Customer.

 

– By mutual agreement, the parties may decide to substitute a stay of equivalent value for the reimbursement of the sums paid by the Customer.

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4.1.2. Amendment

 

4.1.2.1. If, before the beginning of the stay, an external event forces the company to modify an essential element of the contract concluded with the customer, the latter will notify the customer by any means allowing it to obtain an acknowledgment of receipt, as quickly as possible. possible, and will propose, if possible, a modification of the Stay. The customer may either accept the proposed modification or terminate the contract, which will give rise to the reimbursement of the sums he has paid (except in the case of a gift voucher which is non-refundable). The customer will express his choice, in writing, within eight (8) calendar days from receipt of the aforementioned information. In the absence of a response within this period, the Customer will be deemed to have accepted the proposed modification.

 

4.1.2.2. If, after the start of the stay, the company is unable to provide a major part of the services or activities referred to in the contract, representing a significant percentage of the price paid by the customer, the company will make its best efforts to replace them. through equivalent services or activities. If the company cannot offer any replacement service or if the replacement service is refused by the customer for valid reasons, the company must ensure the return of the customer, without additional cost and under equivalent conditions, to the place of departure. .

 

4.2. By the customer

 

Any cancellation request will be made by the Customer by email and telephone. In the event of cancellation, insurance costs, credit card fees, service fees and ticketing fees are never refundable. In addition, in the event of cancellation occurring more than 16 (sixteen) days before the start of the stay, the totality of the sums paid, less the aforementioned fees and costs of an amount equivalent to 5% of the price of the stay, capped at two hundred (200) euros, as handling fees, will be returned to the Client. If the cancellation occurs less than 16 days before the start of the stay, the following sums will be retained as compensation, in addition to the above-mentioned fees and costs:

– between 15 and 8 days: 30% of the total price of the Stay;

– in the 7 days preceding: 100% of the total price of the Stay.

In the event of voluntary interruption of the stay at the initiative of the customer, the latter will not benefit from any reimbursement or compensation except upon presentation of a medical certificate.

 

Article 5 – Gift voucher

 

The gift voucher is payable in advance and entitles you to the activity listed on the voucher.

The gift voucher is nominative and non-refundable. The period of validity is listed on the voucher (the maximum limit from the date of payment is one year).

 

Article 6 – Duration

 

The stay takes effect and comes to an end on the dates indicated in the Registration Form. The contract takes effect on its date of conclusion.

 

Article 7 – Liability – Force majeure

 

7.1. The Company will not be considered responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure. For the application hereof, a case of force majeure is understood to mean, in addition to the meaning given to this term by French case law, any event of any nature whatsoever beyond the control of the Company.

Nor can it be held liable for the actions of third parties unrelated to the provision of the services provided for in the contract or for the poor performance of the contract attributable to the customer.

With regard to the type of activities offered by the Company, its responsibility cannot be engaged in the event of modifications to the activities required for security reasons; modifications of the program according to the weather and mountain conditions, the form of the participants, their technical skills.

In the same way, its responsibility cannot be engaged in the event of non-compliance by the customer with the safety instructions as referred to below.

 

7.2. Nor can the Customer be held liable for breach of its obligations in the event of an event of force majeure, in the aforementioned sense.

 

Article 8 – Security

 

The customer is aware of the sporting or even extreme nature of some of the activities offered as part of the Stays. He therefore undertakes to comply with the advice and instructions given by the service providers and guides.

The customer refrains from any personal initiative within the framework of the activities likely to endanger his safety, that of the other participants or those of the accompanying professionals.

It will be up to the supervising professional to decide on any modifications to the activities for reasons of safety, weather and mountain conditions, the form of the participants or their technical skills.

A different route or another massif may then be proposed, the additional costs incurred will remain the responsibility of the customer.

Failure to comply with the safety instructions, such as participation in a stay without respecting the level requirements (technical and physical) detailed on the technical sheet, may justify the exclusion of the client from the stay. This exclusion, pronounced for security reasons, will not give rise to any reimbursement of the price.

 

Article 9 – Administrative and health formalities

 

The administrative and health formalities relating to the stay are listed on the technical sheet. In any case, it is up to the customer to have a valid document justifying their identity for their stay. This is the case for each of the participants in the event of multiple participants, including for minors.

This information is provided for information only and does not exempt the Client from ensuring compliance with the police, customs and health formalities specific to the country where the Stay takes place.

 

Article 10 – Insurance

 

The price of the stay does not include any repatriation insurance or assistance, nor cancellation insurance.

The client must have repatriation assistance insurance for the stay.

In this context, at the customer's request, he is offered, via the Company, the subscription to a repatriation and/or cancellation assistance insurance contract (individual daily insurance: €9)

 

Article 11 – Tolerances – modifications

 

The company may, at any time, make any modification or adaptation to the GCS. The applicable GCS will be those in force on the date of the Contract.

 

Article 12 – Contradiction

 

In case of contradiction between the stipulations of the GCS, the Registration Form or the Technical Sheet, the stipulations contained in a document of higher rank will prevail. The hierarchy, in ascending order, of the above documents is as follows:

– T&Cs

– Technical sheet of the website www.heliski-chamonix.com